Shoe Crew's Terms of Service

Please read these Terms of Service carefully. By availing of our services, you acknowledge that you understand, agree, and are bound by the following terms:

  1. Our Commitment to Quality
    At Shoe Crew, we take pride in our expertise and dedication to excellence. With over 5 years of experience and over 10 branches nationwide, we have successfully serviced thousands of shoes, achieving outstanding results for 99% of our customers. Our team is dedicated to delivering the highest possible standard of care for your footwear. While we strive for perfection, and the vast majority of our customers are satisfied with our work, please note that all items are serviced at the consumer's own risk due to the unique conditions of each pair of shoes.
  2. Service Disclaimer
    Shoe Crew’s priority is to clean and restore shoes to the highest possible standard, a practice we have maintained since we started our business in 2019. However, all items are serviced at the consumer's own risk. We do not guarantee any specific results due to the varying conditions of shoes before they reach us.
  3. Refund Policy
    If a customer is unsatisfied with the standard of cleaning provided, Shoe Crew will first attempt to redo the services to meet the customer’s expectations. Refunds will only be issued for the price of the service rendered if, after this second attempt, the customer remains unsatisfied. Refunds are limited to the service fee charged and do not cover any consequential damages.
  4. No Guarantee of Specific Results
    Shoe Crew does not guarantee or warrant any specific outcome from the cleaning or restoration process. Due to the varying conditions of footwear, some spots, stains, or damages may not be visible when the shoes first arrive because they are covered by dirt, grime, or other residues. These issues may only become apparent after the cleaning process. In such cases, Shoe Crew will not be held responsible for any previously hidden smudges, color bleeding, material damage, or other unforeseen issues that are revealed post-cleaning.
  5. Limitation of Liability
    Shoe Crew will make every reasonable effort to maintain a high standard of quality in our services. However, we cannot guarantee the quality of manufacturing, and thus various circumstances may arise that are extremely unpredictable. Therefore, Shoe Crew will not be liable for the following occurrences:
    • Color loss, fading, transfer, or discoloration
    • Shape loss, alteration, or shrinkage
    • Stiffening of materials, formation of creases, or wrinkles

    These limitations extend to any other unforeseen occurrences during the cleaning process. The maximum liability of Shoe Crew for any damage, loss, or claim shall not exceed three times the service fee charged for the item in question, irrespective of the brand or condition of the footwear.

  6. Damage Claims
    All damage claims will be taken seriously and investigated. If it is determined that damage was caused by Shoe Crew’s negligence, the customer’s compensation shall be limited to either the repair of the item or payment of its fair market value, at Shoe Crew’s discretion. In no case shall the liability exceed three times the service fee charged.
  7. Notification of Issues
    Customers must report any concerns regarding the quality of service within 48 hours of the item being returned to them. Complaints made after this period will not be entertained.
  8. Pre-Existing Damage
    Shoe Crew is not responsible for and will not be held liable for any damage to footwear that was present before it was given to us, or for damage caused by previous services from other providers.
  9. No Liability for External Issues
    Shoe Crew will not issue payments or refunds for any problems encountered outside of our service or for any issues related to previously rendered services by other providers.
  10. Re-gluing Warranty
    Shoe Crew offers a 60-day warranty exclusively for our re-gluing services. During this period, customers can return their shoes for further repair if any issues arise from the initial re-gluing. The warranty starts on the date the shoes are returned to the customer.
    • Conditions and Exclusions:

      The warranty may be void if the repaired shoes have been altered or damaged by the customer, including but not limited to the application of additional glue or other modifications.

      Claims made after the 60-day warranty period will not be entertained.

      Customers are encouraged to test their shoes immediately after service to take full advantage of the warranty coverage.

    • Important Advisory:
      While Shoe Crew strives to restore the functionality of your shoes, it is important to note that re-glued shoes may not retain the original strength and durability. This is especially true for performance footwear designed for running, basketball, training, and similar activities. We recommend that customers carry a spare pair of shoes when using re-glued footwear, as there is a risk of the glue coming undone under certain conditions.
  11. Uncollected Items
    Customers are required to collect their items within five working days of completion. Shoe Crew reserves the right to charge a holding fee of PHP 250 per month for any items not collected within this period. Items left uncollected for more than 3 months may be disposed of at Shoe Crew’s discretion.
  12. Right to Refuse Service
    Shoe Crew reserves the right to refuse service to any customer at its sole discretion. Additionally, Shoe Crew may decline to process any item at its discretion.
  13. Amendments
    Shoe Crew reserves the right to modify these Terms of Service at any time without prior notice. Any changes will be effective immediately upon posting on our website or through other communication channels.